Part #1 - The Hypocrisy of Corporate Value Statements

Recently I met with a great professional friend who I’ve known and worked with for many years. There are several things about our friendship that I value.  One of them is that when I’m talking with him and he tells me of the organization he works for, it’s a reminder of why I’m so thankful I left the corporate world to start my own business 30 years ago. Back then I wanted to escape the corporate politics and the nonsense that goes on inside almost all companies. Those destructive behaviors witnessed back then, as they are today, are simply amazing to me. I ask my self “how can these companies who have value statements hanging on their walls be so cruel and unkind? How can they be so “hypocritical” in their daily behavior?

My friend, like many I’ve met over the years, is stuck in an unhealthy work setting unable to move from it because of financial considerations or because they are paralyzed by the prospect of change should they leave or get fired. Consequently, they spend their working days, keeping their heads down, trying not to draw attention to themselves and hoping for the best. What a way to live!

Often consultants or other so-called experts talk or write about the “steps” to creating a winning culture in an organization or developing effective habits you should follow for success. The steps vary, but most often it’s a matter of word smith-ing on the part of the author delivering the same concepts by adding or subtracting some phrases in an effort to demonstrate uniqueness in their opinions. Books sell and consulting firms flourish because people are looking for the magic bullet to become a winner or build successful companies.  I my self-have a 7-point description of the “Characteristics of Dynamic Organization.”

 Seldom does anyone discuss the pitfalls of negative human behavior, which must be considered or avoided if you truly desire to discipline yourself for success.  Neither is their discussion on the virtues of behavior awareness and modification and behavior adjustment. When I began writing on this subject, I was torn on what the title should be. I wanted to be positive in my title, but was not sure what would grab you the reader. Here were some options I pondered.

Leadership Unkindness

The Hypocrisy In Corporate Value Statements

The Destroyers Of A Healthy Company Culture

The Behaviors Of A Healthy Company Culture

Healthy Behaviors For Success

For me, there are at least 10 human behaviors that will contribute to corporate and individual success. Focusing on improvement in these behaviors will elevate you and your company. However, if bad behavior is allowed to go unchecked, they will become a cancer in your business. This list is kind of like the 10 commandments, there are some “thou shall not’s” and some “Thou shall’s” among the list of 10. No mortal person or organization will master them all, but they are an excellent target for believers and non-believers.  And yes, I to have preached this list to myself first!

So here they are in no particular order. I will cover one or two of them briefly over the next few weeks in this blog post format. Not only will I describe them and make application, I will give you some tips on how to improve in each area.

Be gut honest.

Do your JOB and hold everyone else accountable.

Don’t lie or shade the truth.

Get rid of those who spread dissension.

Don’t be un-kind.

Eliminate gossip.

Don’t let pride or positions ruin you or your organization, show humility.

Be principled.

Don’t let disappointments or failures affect others.

Control Censoriousness.

Let’s begin with the last one on the list.  

Censorious is an adjective which describes people who are so critical; they find something wrong in everything. Having or showing a tendency to criticize someone or something; harshly critical; faultfinding.

These are glass half-empty people. They wake up every morning looking at what isn’t, rather than looking at what is. In the DiSC behavior model, they are high “C’s” or D/C combination. (If you’ve been in my DiSC behavior classes you will understand the above. If not, but want to understand, contact me) They look at the world with a very negative and suspicious view. They will tell you why it won’t work before giving much consideration to the positive. When dealing with people they are often ‘sizing’ them up questioning motives and perceived worth or value. Sadly, they are often extremely critical of people close to them i.e. spouse, family and sometimes colleagues . The term “hurt the ones you love” is applicable.

There is absolutely nothing wrong with looking with a critical eye on occasion. Quality control, scam artists and charlatans can run a muck if not kept in check. Those individuals who naturally look from a judgmental perspective can and do serve a valuable service in organizations. And of course you don’t want a bunch of “Yes” men. You want people who can punch holes in crazy ideas, and those who know how to cross every “T” and dot every “ i ” and insure a counter balance to those impetuous bosses or teams.

But the “habit” of being critical and suspicious can destroy the positive environment you are trying to create in your business. I’m sure you have been in business where the critical nature becomes the way the operation performs daily.  I worked with a firm on the east coast where the culture of censorious was so pervasive that it permeated throughout every department in this large organization. It had become accepted behavior to spend your day looking for things that were wrong and then “punish” the offenders. They did not have “brain storming” sessions to solve problems, instead they had “blame storming” (who can we blame) sessions. The result? Massive labor turnover and a union to represent the employees.

 

So what can you do to insure that the habit of censorious does not get an ugly foothold in your business? There are many, but here are a few.

1.     Take an honest assessment about your business in this area.

2.     Begin your meetings with your team with the positive things that happened since you last met. Starting with the “good” things you do well sets the tone for the meeting.

3.     Establish ground rules about critical statements.  (I have several if you’re interested in knowing more)

4.     When discussing problems, take the “people” out of the process. Most problems are a result of inadequate training, poor instructions, lack of necessary equipment, etc.

5.     Make the issue of censorious known to everyone in the organization and intolerance for those who make a habit of this destructive behavior.

6.     Counsel and work with those who have this natural tendency. Help them to channel their behavior as a benefit rather than negative effect on the group.

There are many other things you can do but this will help you get started. We will continue next time on Behaviors as we strive together to Finish Well.

Seeking Wisdom In 2019

  

One of the great joys as a seasoned professional is the opportunity afforded me to speak with young people in schools/universities around the world. Actually, I get very excited with the prospect of influencing these young minds who will be running this world someday soon. Working with managers and so called leaders from older generations (30’s and up) can be quite frustrating because they have been jaded with years of corporate or political bureaucracy. That is not the case with young people, they haven’t been told they “can’t” yet or been schooled in the system.

 Our educational institutions have failed their students in basic understanding of economics and what I term as life skills knowledge. Sadly, many young people in the U.S. believe we should consider adopting the historically failed socialist economic system. I know this as fact because of the people I’ve met who are working in your companies. They are taught “task” function which is void of context. Subsequently organizations perpetuate this exhaustive problem with more education which is often divorced from the understanding of “why” we do what we do or the impact on financial considerations or connectivity to vision or objectives associated with the business.

Throughout modern history people have declared “greater education” as the antidote necessary for solving human ill in the world. They say crime in the inner cities can be averted with greater education opportunities for young people. The issues of poverty in places like Africa, Haiti, Honduras and other third world countries can be improved with greater knowledge and education. If that is true, then why is it that after millions of dollars poured into these issues education has yielded little to no impact for long lasting improvement?

If education was the key, why do thousands of people die each year from lung cancer when there has been so much education to the harmful effects of smoking cigarettes? Why are millions of babies aborted and countless sexually transmitted diseases occurring after extensive sex education programs?

Many factors contribute to the lack of progress in these and other areas, but throwing more money and education at the problems is a scape goat and a crutch.  

There is a missing link which I sincerely believe comes from the lack of wisdom.

Knowledge is a familiarity, awareness, or understanding of someone or something, such as facts, information, descriptions, or skills, which is acquired through experience or education.

Wisdom, is the ability to think and act using knowledge, experience, understanding, common sense and insight. Wisdom is associated with attributes such as compassion, experiential self-knowledge, and virtues such as ethics and benevolence.

Those are the formal dictionary definitions which we are familiar with. But where and how do you get wisdom? Do you gain it in a class room? Through a seminar on ethics or values? Just living life? Those activities might prove helpful, but the great leaders I know (and they are very few) have a wisdom that comes from a completely different source and consequently they have a view which is unique. Because of their wisdom, they possess a world view that is different and they have inherited a holistic view as a leader e.g. every aspect of their life is “sourced” differently.

Here is where I might lose some of you, but stay with me just a little longer. The unique quality of a wise leader is found not in what he might learn, but who he might learn it from and a specific word. That word is “fear!” That person, is the creator of the universe.  The word fear means to be afraid, but it also means to reverence, show honor, to respect.

"For the fear of the Lord is the beginning of wisdom, and the knowledge of he Holy One is understanding” Proverbs 9:10

In this politically correct world, people fear many things in their quest for acceptance and success. People fear criticism, the HR department, their boss, friends, family and co-workers. No longer do children fear the authority of their parents, parents fear their kids!  But few fear God. Think about that. Do you fear God and all that definition implies?

Most people do not even give God much thought at all and if they do, they view Him as kind of a benevolent Santa Claus, rewarding those who are nice, even those who are naughty if they will just try a little harder. Do you doubt me? We just passed the 2018 holiday of Christmas. How many of you reading this blog truly considered the impact of that event had on this world, history and what the birth of Christ was really all about? Do you just have an intellectual understanding of Christmas, or do you have the wisdom to realize the implications and consequences of that event that took place 2018 years ago and how it affects your life and the world today?  

 Inclusion is the catchword in today’s society, which dictates that you must not use your mind, but rather, go along with groupthink. You should fear what others might think of you if you challenge their values or behavior. Consequently, today, not only can you not question a persons sexual or gender depraved actions or identity, you must accept it. Here's a case example, look at persecution in the public square against Chick-fil-A trying to do business in Chicago and on university campuses.

I know so many good people who are smart, educated and gifted in many areas. It hurts me deeply that they stiff-arm (a football term) the source that will move them to a new level of knowledge application i.e. wisdom. God’s word says, “only a fool says in his heart there is no God.”

So here’s my recommendation for 2019 in your gaining the needed ingredient for our kids in school, parents raising these kids, politicians and aspiring holistic leaders.

Ø  Study the lives of individuals who feared God and applied His teaching to their personal growth and to the organizations they led. Here is a brief list.

1.     Read the works of Bob Buford, Peter Drucker and C.S. Lewis, businessmen, writers and educators who had extraordinary wisdom.

2.     S. Truett Cathy, Chick–fil-A – Read the book “It’s my pleasure”

3.     The Green family, owners of Hobby Lobby.

4.     Michael J. Lindell, founder of “My Pillow.”

5.     The Robertson family, “Duck Dynasty”

Ø  Read the book of Proverbs. There are 31 chapters. Read one chapter per day. In a month you will have acquired the insights for wisdom.

Ø  Ask for it!   “If any of you lacks wisdom, he should ask God, who gives generously to all without finding fault, and it will be given to him.”

C.S. Lewis said “I believe in Christianity as I believe that the sun has risen: not only because I see it, but because by it I see everything else.”

When I was 48, my life turned completely around when I began to seek true wisdom. I began to see everything more clearly and differently.

In 2019, join me in seeking that unique quality that eludes so many. 

I wish you a Happy and Wise New Year!

For me, I want to grow wiser as I get older and strive to Finish Well.

A Doorman and Kids

        

After completing an assignment with clients, I often step back for a while before evaluating the activities and determine the perceived value realized for those I’ve served and for myself as well.

Such is the case from my return from Cyprus where I worked 2 weeks in November.  First let me say, this was probably of the best of my six trips to this island country. The seminar was well attended by a very diverse group of professionals. They were in age, gender and industry focus. But in spite of the differences, they found common ground and were very interactive with one another in breakout groups and activities. The discussions were stimulating and even challenging at times. My on-site visits to each company who attended the seminar was charged with questions and strategic thinking for on going growth considerations. Although I received high praise from attendees through the formal evaluation procedure and by personal comments made directly to me, I never know the lasting impact I may have made during such events as this. I guess I provide value because they keep inviting me back!

One of the points in my professional purpose statement is “to have a positive impact on the lives of those God has put in my path of influence.” It was on the first day of my arrival and my last day before departure that I got a glimpse of what that might look like from two different sources that had nothing to do with anything I was getting paid for!

 When I arrived at the Hilton in Nicosia I was greeted by the doorman Yhannois. He said “welcome back Mr. Lewis.” I was surprised that he remembered me since it had been 2 years since I was last in his hotel. When he carried my bags to the room I asked him how he remembered me? Was it the gray mustache, the cowboy boots or my strange American accent? “No” he replied. He said “Sir, I have the lowest job in all of the hotel, but from the very first time you came here, you’ve never treated me like many other guests do. You have always been so very kind, friendly and respectful of me. That’s why I remember you.” Wow! We then had a great conversation about the importance of what he does as the first face of the hotel guests encounter and the value he brings to his employer.

 

My last day was speaking to over 100, 15-19 year old young people from the International School of Paphos. Although my presentation was short, I felt an immediate connection with these bright-eyed kids as they considered their future. At the conclusion of the speech, I had a line of young people waiting to ask me questions. Life questions, questions about dealing with parents, professional aspirations etc.. It was energizing for me just to be with these brilliant students.

As I discussed these events with my brother, he reminded me that we are called to be “salt and light.” It is a metaphor that Jesus used to instruct his disciples to behave in a manor in this world to be Salt and Light… To 'be salt' means to deliberately seek to influence the people in one's life through good deeds, actions and speech. Salt was a valuable commodity to enhance flavor, used as a preservative and even as a means of currency. Hence the saying in negative terms, “he wasn’t worth his salt.”  Light is a symbol used to mean awareness, knowledge, and understanding. Things are much more visible with light to illuminate it.

The best leaders I know are those who possess these characteristics. But there is also the negative effect on the lives of people. An unkind attitude, haughty behavior, dismissive actions will cause people to avoid the “darkness” you have created and loss of saltiness, leaving a bitter taste.  As a matter of fact it is described as useless and should be thrown out!

 So, leaders, stay on guard daily!

1.     Remember, you can not/not communicate. Actions, words, body language all send a signal.

2.     Don’t be a high tipper in a fine restaurant and then try and beat down or cheat a poor guy trying to make a living just so you can get a better price.

3.     Pay attention to those people you walk by every day and give little regard to. Let them know you appreciate their efforts, loyalty and value.

4.     Give away the best of who and what you are. You can’t give away what you don’t have.

5.     For my Christian friends reading this, you don’t have to get in people’s face, just show the love of Christ as salt and light.

6.     You can lose your positive effectiveness quickly. One bad moment, a poor decision or a moment of indiscretion can ruin a lifetime reputation.

A family member of mine professed to be something I’m not sure she was. She started well in life, but ultimately lost her “saltiness” and left this world with bitterness and a poor legacy in the end. Being  salt and light in a dark and distasteful world is not an occasional event. It’s a life style.

Thank you my friend Yhannois, you are more than just a doorman. Thank you young people at the International School …..you have a great future. Thanks to both for reminding that a lifestyle of “salt and light” will help me Finish Well.

Reflecting On Things That Are Important

Oswald Chambers 

Every person will, at some point in their lives, face problems and suffering. That's just the way it is in this thing called life. How people handle the difficulties is as varied as the uniqueness of mankind.

My brother offered me a great book called "Baffled To Fight Better" by Oswald Chambers. Written during WWI, Chambers reflected on the suffering of man-kind prevalent during his era and did a comparison by considering the life of a really good guy recorded in biblical history. He was  very wealthy, had a great family and was a holistic thinker and leader. You can read about him in the book of "Job."

Job was considered an upright person. An extremely Godly and religious man yet he suffered unspeakable heartache, tragic death of family members along with personal physical and financial ruin. Chambers book is not an easy read, but one that will cause deep reflection and careful thought for those who find themselves suffering and begin to ask the never ending question, WHY?

 I believe in positive thinking but some people take it to the extreme and become delusional. When a person becomes pollyannaish it does not allow for reality or the importance of grief. Chambers argues that the basis of human life is tragic, not rational.

 Over the years, I've encountered a huge number of people who are much smarter than I am in a variety of professional disciplines e.g. chemistry, engineering, medicine, finance, business, etc. But when it comes to consideration of life and death issues they become lazy intellectually. Many of them are a mile wide and an inch deep on matters that are difficult to think about. Actually, they won't think about it because it does not make them happy to do so. They will often surrender their brains to institutions, organizations or the opinions of "feel good" people e.g.  pastors or talk show folks. (Oprah, Dr. Phil, Joel Osteen, etc.)

This book is full of thought provoking statements, but the one that has caught my attention today is the catalyst for this blog post. Chambers says "It is not what a man does that is of final importance, but what he is in what he does. The atmosphere produced by a man, much more than his activities, has the lasting influence."

In our western society, the emphasis is on "what I have done" i.e. a self centered focus on accomplishments."Look at me" with little regard to the long lasting influential impact on people, organizations or society. Here are some examples.

> Listen to your favorite political leader. It's all about him/her and what they've done. Examine the narcissism of Barack Obama and Donald Trump who are perfect examples of what I'm talking about. What kind of an atmosphere have they created in the midst of their accomplishments? What have they produced for lasting influence?

> Consider your job interview or job performance review or look at your resume. Do people discuss your influence or character? Probably it's not even mentioned, but rather "tell me of your accomplishments."

> How are CEO's down to first line supervisors judged in business large and small? Take a guess.

> When proud parents are talking about their kids, what attributes do they tout? When you read the bumper sticker on their mini-van proclaiming Honor Roll Recipient, the reality never mentioned is that some of these kids are selfish, self absorbed brats and therefore such attributes are never included in the headlines.

> Even in churches, it seems that the only thing that is important is what kind of activities and programs can they implement to draw a crowd and increase the number of attendees.

As a professional businessman, as a father and husband I know I've fallen short in being a positive  influence in many ways. But reading this book has caused me to consider several thoughts in all aspects of my life. What were my accomplishments and how did that square with any influence I may have made. Does the ends justify the means, Bill Lewis, or did I leave a lasting atmosphere in my circle of influence? I'm going to share some of my questions with you and possibly you might want to consider the same for yourself.

> How do I truly want to be remembered and for what?
> Where was my greatest emphasis, results or influence?
> Was my influence net negative or positive?
> Was I willing to swallow my pride and admit when I was wrong and apologize for wrongs done to       others?
> What percentage of the battles I was engaged in was I willing to "lose" for the good of the whole? Or did I, unyielding, insist it had to be done the way I thought it should be done?
> Was I uncompromising in what I know as truth or did I cave my principles of right and wrong in an effort to "go along to get along."
> Have I brought honor or dishonor to my family? More importantly have I brought honor to the God who has given me life itself. And, have I sufficiently told others of His abiding love?
> Have I gently and compassionately engaged people I truly care about to speak truth into their life on eternal questions? Here is an example of what I'm describing.
Occasionally I've had people express their opinion of how "they" think life and the after life will probably look. Because most people are so self absorbed they kind of make up the rules as they see it. Their basic argument is "If there is a God, and if He's a good God, then he will reward people for trying to do their best. And, since I'm a nice person and generally a good person, I think I'll be ok in the end. I think I'm the kind of person God would like over all, or at least I hope so."

As I consider problems of life, suffering and influence I should be asking these important questions. I think you should too.


Sadly the theme for many people in the world today would be in concert with Frank Sinatra's "I Did It My Way" lyrics which glorifies a false and arrogant perception of a persons self worth who journeys through life with great bravado thumbing their noses at God and fellow man in this life which carry's them into eternity.

In contrast to Frank Sinatra, lets look at another guy named Solomon. He was the wisest man who ever lived and a guy who had money, women, prestige, title and unlimited power and who was continually seeking happiness and meaning.

Solomon said, "Now all has been heard; here is the conclusion of the matter: Fear God and keep his commandments, for this is the duty of all mankind. For God will bring every deed into judgement, including every hidden thing, whether it is good or evil."

As I reflect on these things during my problems and suffering I need to be holistic in my thought process and views and not compartmentalize my life. Rather than do it my way, I'll go with Solomon's approach as I strive to "Finish Well."

When Your Name Is Called

Dale Carnegie said that “There is nothing sweeter than for a person to hear their  own name.” 

William Shakespeare even asked “What’s in a name?” Well, the obvious answer is, it’s you! Your unique identity. It’s who you are, what you do, your character, behavior, values and so much more that's associated with YOU. There’s not another person in the world with YOUR name.

In early June, every year in America, the Major League Baseball draft happens affecting hundreds of young athletes. Young men who have dreamed of making it to the pinnacle of their sport, “The Big Leagues.” Over a 3 day period they intently listen to hear if their name will be called by one of the 30 professional baseball teams. As an avid fan of my Arkansas college team, it was exciting to watch 11 kids who’s name’s were called. After years of preparation and hard work, a dream come true for them when they heard “the sweetest sound…” their name.

In the past year some men and women I know and consider friends in the business world have had their names called. Just like the athletes in the sports world the

pay- off for their hard work and dedication has landed them positions of importance and influence at significant levels in their organizations. 

Some people will say that those “who’s name was called” were lucky. But as the Roman philosopher Seneca reminds us we make our own luck. He suggest “that luck is when preparation meets opportunity.” I’ve had people tell me over the years how lucky I’ve been to travel the world and do what I do. Most often I respond politely, acknowledge the compliment, but then say to myself “luck had nothing to do with it.”

But having your “name called” is not the end if a person wants to continue to excel in a successful and long-term impact on their chosen field of endeavor. Actually, it’s in many ways just the beginning. I heard someone once say that it’s not how a person deals with hardships and difficulties that determines a person of integrity and character, but rather how they handle themselves while “Living Large.”

How many professional athletes, business people movie stars and religious leaders could you cite who have fallen in disgrace because they thought because of their name, the rules of life, rule of law or business practices just didn't apply to them any longer? 

So how do you to avoid the “fall” after your name has been called? Here’s just a few check points during your journey.

1. Remember all of those who helped you along the way. Teachers, parents, friends, coaches who were with you when you were not a big deal and your name had no title associated with it. 

2. Show genuine humility. Humility is defined as “a modest or low view of one’s own importance.” A person should not think more highly of themselves as they ought to. Being haughty or prideful is a terrible and unattractive behavior. Don’t come off as a know it all.

3. There is probably nothing more devastating than having your name associated with unkindness, rudeness, arrogance or questionable behavior. Do all you can to avoid that ever happing to you.

4.  Don’t ever think it can’t happen to you, because it could. Money, fame, high lofty positions unchecked, will lead to infidelity, dishonesty, substance abuse or thinking you’re above it all and untouchable. The apostle Paul even said “…I strike a blow to my body and make it my slave so that after I have preached to others, I myself will not be disqualified for the prize.”

5. Be careful with whom you associate after you’ve “made it.” Flattering words, constant adulation by other people will begin to erode your connection to reality. Those who continually tell you how great you are not really your friends. Their fans at best or manipulators and want to attach themselves to your success.

6. Seek people who will “speak truth to your power.” Throughout my career I’ve had the honor to do that as a consultant for a few leaders, but very few. Most people will listen to the good things you say, but disregard the negative. We all have good and bad characteristics, and we need to take ownership of them.

7. Remember all you did to get where you are now and then increase the effort. The long hours, hard work and the continual learning for improvement. If you’re not moving forward in your craft, you’re falling behind. There is no “treading water” in this fast paced competitive world. 

8. Seek out the view and opinions of the little guy. They live life in a world that is not as cluttered but equally as important as yours. You can learn a lot from them. What’s going well? What needs to be improved? What should I keep doing and what should I stop doing? Once you’ve received the feedback, don’t defend or justify your behavior. Accept it and make adjustments as necessary. 

9. Consider what your legacy should be. It’s not the number of home-runs you hit, the money you’ve made for the company, or how much “stuff” you’ve acquired. Your legacy will be the impact you’ve had on other human beings along your life’s journey. Good or Bad. 

10. It’s not how you start life, it’s how you finish that matters.
I could give you a very personal example of a woman who claimed to be something special all her life, but left this world with a family torn apart and a reputation which, was to some, sad, disappointing and repugnant.

When you leave this world, like it or not, your name will be called. Who will call it and what will be said on that final call, is a conversation for another time, but certainly an issue each person should ponder by asking “am I prepared when that opportunity presents itself?" Because that call is inevitable.

 The poet Nelle A. Williams penned some thoughts about our names..

You got it from your father

It may be all he had to give

So it's yours to use and cherish son

For as long as you may live

If you lost the watch he gave you

It can always be replaced;

But a black mark on your name

Can never be erased

It was clean the day you took it

And a worthy name to bear

When he got it from his father

There was no dishonor there

So make sure you guard it wisely

After all is said and done

You'll be glad the name is spotless

             When you give it to your son

As I strive to Finish Well, I personally, want to be on guard that I don’t disqualify myself 
when My Name is Called.